General and Item Owner Questions

  1. 1. What is the Reward referred to on the eTriever sticker -- "Reward for Return"?
  2. 2. What is an eTriever?
  3. 3. What kinds of items can I protect with an eTriever?
  4. 4. Once I buy an eTriever and stick it on my camera, cell, MP3, GPS, game or laptop, what happens next?
  5. 5. I'm skeptical that putting the eTriever on my item is going to get it back. How do know that someone will go to the trouble to return it?
  6. 6. If I lose my item, do I have to report it to GLF to get it back?
  7. 7. My eTriever has a white strip on the front of the card. Do I have to attach this to my device for tracking purposes?
  8. 8. If someone finds my lost item, will they have my contact information?
  9. 9. Will my personal information be sold or shared in any way?
  10. 10. Where can I purchase eTriever?
  11. 11. How much does an eTriever cost?
  12. 12. Is my eTriever good indefinitely?
  13. 13. What is Global Lost & Found?
  14. 14. How does the eTriever tag work?
  15. 15. I've found a item with an eTriever sticker on it. What am I supposed to do?
  16. 16. What is the Reward referred to on the eTriever sticker -- "Reward for Return"?
  17. 17. When will I receive my reward?
  18. 18. Why are some Rewards $10 and others $25?
  19. 19. If I give you my address and contact information, will anyone else see it?
  20. 20. Will it cost me anything to return an item?
  21. 21. How do I send the package back to you?
  22. 22. Why should I bother returning the item?
  23. 23. Where can I purchase eTriever?
  24. 24. How much does an eTriever cost?
  25. 25. What is your return policy on a purchase from GLF of an eTriever?
  26. 26. What is your refund policy on a purchase from GLF of an eTriever?
  27. 27. What is your cancellation policy on orders?
  28. 28. What is your Delivery and Shipping policy?
1. Q. What is the Reward referred to on the eTriever sticker -- "Reward for Return"? A. The rewards are Cash Value Gift Cards from major retailers that can be spent like cash. The amount of the Card is $10 for cameras, phones, PDAs, MP3 players, GPS devices and game consoles. For returning a laptop computer, the Gift Card amount is $25. Also, if you find an item and help us recover it, you're automatically entered in our Finders Sweepstakes, with valuable shopping sprees as prizes. Finders Sweepstakes are held once per month with prizes valued at $100 to $500, and two drawings per year include $1,000 shopping spree prizes. 2. Q. What is an eTriever? A. eTriever protects against loss and deters theft. It is a label that you put on a personal electronics device such as a cell phone, PDA, digital camera, MP3 player, GPS, laptop or portable game console. Should the item be lost or stolen, when it is found the finder is rewarded for reporting it and a unique eTriever number enables Global Lost & Found to return the item to you. 3. Q. What kinds of items can I protect with an eTriever? A. Currently, there are different eTriever's available for cell phones, PDA's, digital cameras, MP3 players, GPS, laptops and game consoles. So you can use them for all kinds of mobile electronics, including iPod, iPhone, Blackberry and so on. 4. Q. Once I buy an eTriever and stick it on my camera, cell, MP3, GPS, game or laptop, what happens next? A. You have to activate the eTriever so that we have you in our database. It just takes a few seconds, and you can do that here at the Global Lost & Found website - www.glfound.com -- or call us toll-free at 888-92-FOUND. We simply take your contact information and some information about your equipment, and you're all set. 5. Q. I'm skeptical that putting the eTriever on my item is going to get it back. How do know that someone will go to the trouble to return it? A. Most people actually want to do the right thing and return a lost item, but without any identification label or clear way to help they simply have no way to do so. It is also standard policy for most businesses, stores and public facilities (bus lines, for example) to make an effort to return lost items that are turned in to them. In our research, 95% of people who were asked said that they would return an item with an eTriever and we experience a high rate of lost item recovery. 6. Q. If I lose my item, do I have to report it to GLF to get it back? A. You can report it as lost, but it isn't necessary. When someone finds your item and contacts us, we notify you, but we deal directly with them and recover your item for you. 7. Q. My eTriever has a white strip on the front of the card. Do I have to attach this to my device for tracking purposes? A. Your eTriever - the silver label - is the only item that needs to be attached to your device. The white strip is a retail security device used to prevent theft. It can be discarded and is not part of the eTriever item recovery system. 8. Q. If someone finds my lost item, will they have my contact information? A. No. GLF serves as intermediary, recovers the item and ships it to you. Your personal information is kept private and secure, and the same goes for the finder's personal information. Neither party learns anything about the other. 9. Q. Will my personal information be sold or shared in any way? A. Absolutely not. Your personal information is securely maintained at all times. 10. Q. Where can I purchase eTriever? A. You are able to purchase eTriever in many major retailers that carry personal and mobile electronics, such as Fry's Electronics and CompUSA . Also, eTriever is available at www.glfound.com and at popular online sellers, such as tigerdirect.com 11. Q. How much does an eTriever cost? A. eTriever's for cell phones, game consoles, MP3 players, digital cameras, and GPS devices are $9.99; the laptop eTriever is $24.99. 12. Q. Is my eTriever good indefinitely? A. Once you have activated your eTriever, it is good for the lifetime of the item you are using it with and will remain in the GLF international database. For two years after activation, GLF will reward anyone who finds your item and pay shipping costs to return the item to you. After two years, you can still recover your item, but you will be responsible for shipping and handling costs. 13. Q. What is Global Lost & Found? A.Global Lost & Found is the world«s leading item tracking and recovery provider. We help return lost and stolen items to their owners. 14. Q. How does the eTriever tag work? A. The eTriever tag is an identification label (please note this label does not transmit or receive any type of electronic signal) that registers your device to you and is the key to successful recovery. Here's how it works.
  1. 1. Put the eTriever label on your device and register it.
  2. 2. Anyone who finds your lost device (such as a laptop, cell phone/PDA, MP3/iPod, camera, GPS device or portable game console) will see your eTriever and that there is a REWARD FOR RETURN of your property.
  3. 3. They simply call our toll-free, 24-hour call center or use our website to report it.
  4. 4. GLF's nationwide logistics operation recovers your item and gets it back to you quickly using hassle-free pre-paid shipping boxes that go right to your home or office, with no need to go to a Post Office or FedEx/UPS office.
  5. 5. The item finder receives a Cash Value Gift Card just for returning the item.

Found an Item? FAQs for Finders

15. Q. I've found a item with an eTriever sticker on it. What am I supposed to do? A. You can report the item here on the website by clicking "Report Found," or call our toll-free phone number at 888-92FOUND. We ask for your contact information. Then we immediately send you a no-hassle shipper or mailing envelope with postage prepaid -- so it doesn't cost you anything. And you just use that to return the item to us. We send your reward as soon as we receive it. 16 Q. What is the Reward referred to on the eTriever sticker -- "Reward for Return"? A. The rewards are Cash Value Gift Cards from major retailers that can be spent like cash. The amount of the Card is $10 for cameras, phones, PDAs, MP3 players, GPS devices and game consoles. For returning a laptop computer, the Gift Card amount is $25. Also, if you find an item and help us recover it, you're automatically entered in our Finders Sweepstakes, with valuable shopping sprees as prizes. Finders Sweepstakes are held once per month with prizes valued at $100 to $500, and two drawings per year include $1,000 shopping spree prizes. 17. Q. When will I receive my reward? A. Your reward is sent just as soon as the package with the found item is received at the Global Lost & Found Office. 18. Q. Why are some Rewards $10 and others $25? A. Most Gift Card rewards are a $10 value. The value is $25 for a recovered laptop. The customer pays more for protecting a laptop, so we're able to provide a higher reward. 19. Q. If I give you my address and contact information, will anyone else see it? A. No. Your contact information is kept private and secure. We simply need it to expedite the return and send your reward. 20. Q. Will it cost me anything to return an item? A. No. 21. Q. How do I send the package back to you? A. We'll be sending you a prepaid shipper that will be self-explanatory and easy to use. It is also prepaid, so it costs you nothing. 22. Q. Why should I bother returning the item? A. Here are some good reasons, though you may have others:
  • It's the right thing to do: it's the responsible and considerate thing to do.
  • It's easy to do - we make it as easy as possible for you to send the item to us.
  • We'll be sending your reward immediately: it's a Gift Card that you can use like cash at a selected retailer.
  • We'll enter you in our Finders Sweepstakes, so every month you'll have a chance to win a $1,000 Shopping Spree.
  • The person who lost the item will be grateful.
 23. Q. Where can I purchase eTriever? A.You are able to purchase eTriever in many major retailers that carry personal and mobile electronics, such as Fry's Electronics and CompUSA . Also, eTriever is available at www.glfound.com and at popular online sellers, such as tigerdirect.com. 24. Q. How much does an eTriever cost? A. eTriever's for cell phones, game consoles, MP3 players, digital cameras, and GPS devices are $9.99; the laptop eTriever is $24.99.

FAQs for GLF Purchasers

25. Q. What is your return policy on a purchase from GLF of an eTriever? A. You may return an unused or defective GLF eTriever within 30 days of purchase. 26. Q. What is your refund policy on a purchase from GLF of an eTriever? A. We will provide a full refund on an unused or defective GLF eTriever returned to GLF within 30 days of purchase. 27. Q. What is your cancellation policy on orders? A. You may cancel an order before it has shipped, or you may return an unused or defective GLF eTriever within 30 days of purchase. 28. Q. What is your Delivery and Shipping policy? A. We will ship orders via U.S. Priority Mail to any destination in the United States. Additional shipping charges will apply to international orders.